Poor service and theft!

I paid my accounts on 30 June 2025 however the account was debited there after, I called in numerous times to complain but got no joy. I keep calling and sending emails but I am now being told that a request was logged and I have to wait 14 days fir my money. Now I will be invoiced for a bounced debited order fee which should also be refunded along with the amount of the initial refund I am absolutely disgusted with the service at vodacom. These people are terrible at communicating. No email communication, no sms, no phone call but they are quik to tack on charges to my account.

A bunch of theves is what the are and I will be canceling my account with them! Advise them that this is quite urgent and you feel like your request is not being handled with care