Poor service and terrible communication

I did an online upgrade around the end of May. Ram got the package. Initially they couldn't get hold of me because Vodacom gave them the wrong phone number. I gave Ram the right details, but again had more failed deliveries and never got hold of me. They returned my package to Vodacom. I called Vodacom to resend and the operator told me it will be resent on the same waybill number. I called them a few days later and was told my upgrade was cancelled. So, thanks for nothing Vodacom.