1 reviews | Active since Sept 2015
Poor service and systems
<p>Vodacom didn't make the debit order on my account on the 1st of October as agreed and the result was they blocked my accounts. I made a paymentat the bank to get my account unblocked as i was told to do so by a vodacom shop at Brits mall. 2 days after the payment vodacom made the debit order and so i made a double payment. I requested a refund in cash as this was a vodacom problem. i waited aweek nothing happened so i reportedvodacom on hello peter. i called vodacom again about the problem and another week and nothing happend. I reported vodacom again on hello peter for poor service and still nothing happened. I called them a third time and this was the 3rd week now and after i received a message saying i would get my refund within 7working days. The refund amount should have been R1066. on the 27/10/2016 i received a refund of R12097 which is way more than i should have gotten. Out of honesty i called vodacom quering the amount. Vodacm couldn't give me an answer on this and said the manager would call me and till now he didn't call back. On the morning of the 28th of October i received a message from vodacom saying my account has been softocked again. Now we are back at square one. I can't make any calls and can't sms. Vodacom is making my life dificult as i have 3 contracts now that is blocked and i cant use them and i need to make daily calls. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
6 reports and 20 calls later and vodacom still don't show any improvments. Vodacom was supose to debit the R12000 that they payed into my account by error and unlock my accounts but its been 4 days now and i still can't use any of my accounts due to "limit exceeded" caused of vodacom paying me R12000 refund instead of R1066. I have never experienced bad service like this. It seems the only way to get rid of this errors and poor service is to cancel all my contracts and thats exactly what I am gonna do. I have been struggling with them over the whole month of October to get back my double payment of R1066 but as soons as vodacom makes a error and you own vodacom money, they block all your accounts.
6 reports and 20 calls later and vodacom still don't show any improvments. Vodacom was supose to debit the R12000 that they payed into my account by error and unlock my accounts but its been 4 days now and i still can't use any of my accounts due to "limit exceeded" caused of vodacom paying me R12000 refund instead of R1066. I have never experienced bad service like this. It seems the only way to get rid of this errors and poor service is to cancel all my contracts and thats exactly what I am gonna do. I have been struggling with them over the whole month of October to get back my double payment of R1066 but as soons as vodacom makes a error and you own vodacom money, they block all your accounts.