Poor service and support Vodacom Fibre
We have been without Fibre connectivity for the past 4 days now. We have logged numerous calls (SR***, SR***, SR***, SR***) but it’s still down, and we have not had any feedbac**** I have now phoned the call center who advised that our calls have been assigned to 2nd line support but they can’t tell me when this will be resolved! What is the use of having and paying for a service when there are no service at all?! This is totally unacceptable!!! It’s a ****** shame to say that Telkom and Afrihost’s service and support was much better than Vodacom Fibre!
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
27 Dec 2019, 12:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Dec 2019, 12:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
28 Dec 2019, 21:31And here we’re still waiting! Going for day 6 now, still no response, still no connectivity! “We’ll get back to you” should be your new slogan! In the meantime your customers need to cough out data which should be reimbursed! Your service and customer care is absolutely pathetic! Being a customer for 20+ years means nothing!
's update28 Dec 2019, 21:31
Reviewer Update
And here we’re still waiting! Going for day 6 now, still no response, still no connectivity! “We’ll get back to you” should be your new slogan! In the meantime your customers need to cough out data which should be reimbursed! Your service and customer care is absolutely pathetic! Being a customer for 20+ years means nothing!
's updateReviewer Update
28 Dec 2019, 21:37This is really ridiculous, not to mention unacceptable! We’ve paid thousands for XBox One games for our children for Christmas which they can only stare at because there’s NO WiFi for them to download it! This is really not on!!!!!
's update28 Dec 2019, 21:37
Reviewer Update
This is really ridiculous, not to mention unacceptable! We’ve paid thousands for XBox One games for our children for Christmas which they can only stare at because there’s NO WiFi for them to download it! This is really not on!!!!!
's updateReviewer Update
30 Dec 2019, 22:03It’s a week now, and you still haven’t supp**** us with feedback of any kind!!! STILL NO CONNECTIVITY ON OUR FIBRE!!!!!! ???????? Should we take this up with the Ombudsman cause seriously..this is total bull****!!!
's update30 Dec 2019, 22:03
Reviewer Update
It’s a week now, and you still haven’t supp**** us with feedback of any kind!!! STILL NO CONNECTIVITY ON OUR FIBRE!!!!!! ???????? Should we take this up with the Ombudsman cause seriously..this is total bull****!!!