Poor Service and support from Vodacom

Item: Vodacom
Rating: 1
Author: Ashley S

I have no cell phone signal at my house/business. I went to the Vodacom Store and was told that there is nothing they can do. I should purchase a cell phone signal booster for R9k. Clients can't contact me and is impacting my business. I am extremely disappointed at their response.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

20 Jan 2019, 06:08

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply20 Jan 2019, 06:08

Official

Vodacom's replyOfficial

24 Jan 2019, 16:02

Dear Customer,

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.

The reference number is S4-WMS21-1DSUV.
Regards
Vodacom Consumer Website Team

Vodacom's reply24 Jan 2019, 16:02

Official