Poor service and support
For the last month my 3G data connection is not working. When logging in on my router via browser, I can see that the router has almost full connection, yet the data speed is almost non-existant. This is not an account or device issue, as my work cellphone has the same issues. This has a tremendous negative impact on my work as I work from home, as I cannot make the international calls that I need nor connect to systems. I have tried restarting multiple times a day with no improvement. I have logged calls twice with Vodacom not resolving the issue. (ref# *** - I have send an email as requested & ***). When I do have connection, I obtain an average of 3.1Mbps download, 0.2Mbps download with a ping of 1059ms.
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Vodacom's replyOfficial
01 Apr 2023, 11:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply01 Apr 2023, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
's updateReviewer Update
11 Apr 2023, 11:44Good day Vodacom
The issue was only resilved for a week. Starting on 10 April, thr issue is back and again, while having full signal strength, the data connection is either poor or intermittent. I obtain pings of >1000ms as well as upload speeds of <0.5Mbps. Please note that if this issue is not resolved satisfactory, I will have to log a complaint with ICASA.
The issue was only resilved for a week. Starting on 10 April, thr issue is back and again, while having full signal strength, the data connection is either poor or intermittent. I obtain pings of >1000ms as well as upload speeds of <0.5Mbps. Please note that if this issue is not resolved satisfactory, I will have to log a complaint with ICASA.
's update11 Apr 2023, 11:44
Reviewer Update
Good day Vodacom
The issue was only resilved for a week. Starting on 10 April, thr issue is back and again, while having full signal strength, the data connection is either poor or intermittent. I obtain pings of >1000ms as well as upload speeds of <0.5Mbps. Please note that if this issue is not resolved satisfactory, I will have to log a complaint with ICASA.
The issue was only resilved for a week. Starting on 10 April, thr issue is back and again, while having full signal strength, the data connection is either poor or intermittent. I obtain pings of >1000ms as well as upload speeds of <0.5Mbps. Please note that if this issue is not resolved satisfactory, I will have to log a complaint with ICASA.