POOR SERVICE AND SUPPORT

Vodacom your customer service is extremely poor and pathetic. After consulting three of your call centre agents on the settlement of my handset I successfully settled my handset after receiving a settlement quote and a confirmation of payment. HOWEVER I noticed on my June invoice the exact same handset amount is now reflecting on my invoice and due to be debited from my account. Whilst I am aware you have a debit order period that you cannot change and I settled my handset after this date I still cannot get any explanation, way forward or professional detailed response to my issues. I have paid for my handset and will not accept the same vague pathetic answers which is that I paid after the debit order period. Once I get debited for an amount already paid to YOU Vodacom I expect a refund of these monies however how can i do this when your employees insist on giving me poor responses and no assistance! I could not be any clearer to your employees of my issue yet no one seems to care to tell me how to solve this, they merely tell me I will be debited. Next stop, Facebook and Twitter.