RG
Rishab G
1 reviews | Active since Oct 2020
10 Oct 2020, 10:51
Poor service and stuck on contract
I recently took a data contract for 300GB monthly at R1000 per month. I've moved to an area that shows LTE coverage from Vodacom and I get speeds of under 2mbps. What am I paying a R1000 per month for if I cannot use this data? If I cannot get appropriate speeds to make use of my data - my contract should be cancelled.
I have tried contacting vodacom via their online channels, and get generic repetitive messages.
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Vodacom's replyOfficial
10 Oct 2020, 11:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Oct 2020, 11:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team