poor service and still no resolution.

My Father passed away on the 12 Aug. my mother and I went to the vodacom shop in wonderboom junction on the 1st of september and we requested that the phone numbers been made pay as you go. The lady that assisted me said that there is no cost as it was on my fathers name and we can't be held accountable. On the 10th of september her number was suspended. She phoned vodacom and was told that she have to pay an amount of R9 654.51 and then her number will be working again in 24 hours. I would like to add as well that the lady who assisted her was very rude and not at all compassionate with her situation. We paid the amount just after the call on the 11th of September. Till today her number is still suspended. She called Vodacom again and was told she have to send the below documentation to the deceased email before someone can assist her. Which she did. This is ridiculous. Now I have to leave my mother alone without any means to contact anyone if she needed to. This is very poor service from vodacom and no one knows how vodacom works when someone is deceased and we have had to to 100's of stuff and then thats not the right thing. you have to do something else.