Poor service and rude call center agent who just cut the call

<p>I got back from America and my contracts were due for an upgrade. So the firsst thing I did was go to Vodacom since I still remember them as being a good service provider. </p> <p>Clearly I was wrong. I upgraded the contracts and asked for one of my old numbers to be cancelled (convert to prepaid). The consultant I spoke with confirmed the cancellation, but somehow cancelled the wrong number (cancelled a number I had just upgraded). </p> <p>I asked them to fix this, and my new contract was also linked to a 10gig data promo.</p> <p>It's been over a month now, still no 10gig loaded on my phone. But my invoice reflects that I was given this data.</p> <p>Everytime I call, the agents transfer me from department to department, and then they either make me hold for 20mins and cancel the call, or they tell me to check again in 24 hours. </p> <p>I spoke to a supervisor on duty once, who promissed to call me back the next day with feedback, even this person was useless, NO CALL. </p> <p>I feel like Vodacom has become a waste. No value, even for loyal customer. </p> <p>Move to cellc or telkom mobile, probably get better service at cheaper rates!!!!!</p>