OL
Ofentse L

1 reviews | Active since May 2017

10 Apr 2018, 12:24

Poor Service and *******

HI,

My name is Ofentse Lekalakala - ********** I took out a Vodacom contract 2015 and last year November was my last month to settle my account, my premium was R249.00, December I wanted to settle the account however I was told I owe R2000.00 - I told the consultant to fix this and call me with an amount that is correct as per my contract agreement. I spoke to several consultants from Vodacom and I explained to them that I am not willing to pay R2000.00 where there was two months left to settle my account. The ********** is still active as per Vodacom - I did not request to continue with this number and no one offered to extend my contract. I am willing to pay the settlement of the account but not pay R2000.00 - That's not what I signed up for, check the contract agreement (24 Months and nothing more) I trust this is zoomed into as I will settle as soon I get the correct amount.

0
Replies (1)
Vodacom
Vodacom's reply10 Apr 2018, 12:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team