1 reviews | Active since May 2017
Poor Service and *******
HI,
My name is Ofentse Lekalakala - ********** I took out a Vodacom contract 2015 and last year November was my last month to settle my account, my premium was R249.00, December I wanted to settle the account however I was told I owe R2000.00 - I told the consultant to fix this and call me with an amount that is correct as per my contract agreement. I spoke to several consultants from Vodacom and I explained to them that I am not willing to pay R2000.00 where there was two months left to settle my account. The ********** is still active as per Vodacom - I did not request to continue with this number and no one offered to extend my contract. I am willing to pay the settlement of the account but not pay R2000.00 - That's not what I signed up for, check the contract agreement (24 Months and nothing more) I trust this is zoomed into as I will settle as soon I get the correct amount.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
