Poor service and response time

it took me 20 minutes to load this page to even write a review.

i have had very poor internet speed since the beginning of quarintine.

i have logged complaints with the service department and had started the porcess of trying to rectify this.

i am paying for a 50mb/s and getting less than 1mb/s download 50ping

this is shocking as i need this line for business purposes to feed my family.

Please rectify this ASAP.