Poor service and response

In January 2015 I exhausted my data bundle and was then charged out of bundle rates by Vodacom. <br> <br> My issue is that I never received an sms notifications warning me of my data bundle running low or that it had finished. I have for years received these messages and manage my data usage according to these messages.<br> <br> While Vodacom offers these notifications as a complimentary service, they do not accept responsibility if these notifications are not received by the customer. <br> <br> I have received a gesture of good will for an error I was responsible for but I do not accept responsibility for this issue.<br> <br> This failure from Vodacom fails to separate them from any other service provider. For this reason I will move all lines away from Vodacom and will forever try convince people to do the same.<br> <br> Goodbye Vodacom.