Poor Service and Repairs

To whom it may concern.<br> I must say that I really hoped that I would not need to use Halo Peter again but this seems to be the only way of getting matters resolved.<br> After my previous unpleasant handset upgrade experience with Vodacom, I now have a handset issue since the upgrade. For a few months now the handset S5 Mini just loses signal and the speaker phone didn't work. A few months back I went to Eastgate repairs and the technician advised me that there is nothing wrong. Not able to use my speaker phone and constantly switching on/off flight mode to get signal and receive all my messages. I took the handset to Eastgate repairs as this was getting very frustrating that no one can get hold of me. I Received the handset back speaker phone working but signal still an issue . For a 2nd time I decide to take the handset back to Eastgate repairs to request a swop as per the customer care consultant. Received SMS to notify me that the device is ready for collection at the Eastgate repairs. They said it was the old device that was sent back as there was no problem with it. I am now on the point to cancel my contracts with Vodacom after years of supporting them.A fustrated customer.