1 reviews | Active since Nov 2016

29 Nov 2016, 21:08

Poor service and rates

<p>I would like to thank Vodacom for their poor service as usual. I rely on my phone for a Hotspot to send and receive emails and orders for work. Now thanks to them I lost 5 hours and missed 2 substantial orders which were crucial for me at this time of the year and month. How can you possibly be down for 5 hours. You **** us with the exorbitant data charges so surely you can Implement some decent infrastructure. Sick of my constant dropped called and crossed lines. And now I need to answer at work as to why I couldn't process any orders today. Definitely think it's time for a move if Vodacom cannot make it worth my time </p>

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Replies (1)
Vodacom
Vodacom's reply30 Nov 2016, 07:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team