BO
Bernard O'Connell
1 reviews | Active since Mar 2009
10 Mar 2024, 09:43
Poor service and poor performance
I have been to my local Vodafone shop 4 times now to try and downgrade my package but your guys either can’t logon to the system or produce a quote. The ineptitude is staggering. Will you pay my petrol and time for each of my visits. Vodacom is a disgrace.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Mar 2024, 11:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Mar 2024, 11:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
BO
Bernard O'Connell's updateReviewer Update
11 Mar 2024, 15:20Im waiting to hear back form the lady who called me. Please downgrade my package to 6GB daytime 6gb night plus 200 minutes for R449 per month as per the deals offered in store. For BOTH my numbers. Please send me the quote. This is going on and on and im getting tired of it. thank you
BO
Bernard O'Connell's update11 Mar 2024, 15:20
Reviewer Update
Im waiting to hear back form the lady who called me. Please downgrade my package to 6GB daytime 6gb night plus 200 minutes for R449 per month as per the deals offered in store. For BOTH my numbers. Please send me the quote. This is going on and on and im getting tired of it. thank you
Vodacom's replyOfficial
13 Mar 2024, 08:51 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/03/13 at 08:16:05, you have confirmed that you have been assisted. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Mar 2024, 08:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/03/13 at 08:16:05, you have confirmed that you have been assisted. Regards Vodacom Consumer Website Team
Best regards,