Poor service and poor attitude received at Vodacom Mont Clare, Claremont

<p>On Thursday, 16 February 2017, I visited the Mont Clare store in Claremont for my contract upgrade and to sign up for a tablet deal. I spoke to Aasimah who then took me through the steps to upgrade my plan and explain the various tablets to me as I was not sure which one I wanted. I then decided on the Samsung Tab E. Aasimah informed me that they only placed orders on a Tuesday and if she places the order on the Tuesday that it will be there the Thursday - so 2 days. I said that was fine. I asked her if I need to sign anything and she said no because anything can happen and I only have to sign once the tablet arrives. I asked her if they will phone me when it arrives and she said yes. I then phoned on Thursday 23 February to enquire if the tablet has arrived and was told no, but they can see that it has been ordered. Also that I should have been told that it will arrive in 2 days as this is usually not the case. I then phoned the store on Monday 27 February at 12:00 to ask if it has arrived and was told by a staff member that she cannot see and she will phone me back after taking down my details. 2 hours later I went to the store only to be met by extremely rude staff members and Aasimah told me that I never confirmed the order with her so she didn't place it. They also denied that I phoned the store earlier. Aasimah also denied telling me that the tablet will arrive in 2 days time. I found this store extremely unprofessional and the staff very very rude as they did little to assist me and only gave me attitude and the impression that I am talking absolute nonsense. I have been a customer of Vodacom for almost 15 years and am horrified by the way the staff are trained</p>