Poor Service And Poor Admin

Good day, It is so frustrating that I have logged complaints after complaint but Vodacom staff members do not action. Since last year, I have been on this case. I had contract which ended June 2022 and before that I informed you that I am no longer able to pay but extended my contract with a reason stating that I missed few months so it must be added. I questioned I was referred to the contract and I have read it – nowhere in my contract it stated that I was told ( I am still waiting to see that piece) I need proof of it. Then, I was contacted by attorneys whom I paid – see attached in my knowledge I owed you 2 months which was R2200 but not I ended up paying +R6000 (see proof attached) now whar is so hard to give me settlement(paid up letter) so I can prove at work that I am not owing you and clear the ITC record. Your response will be appreciated finally we can go separate ways.

Until today no feedback almost a month later - they sent me ref: