Poor Service and Performance

1. I have 2 X the ALCATEL HH72 ROUTER (one in Durban and another one in Mtubatuba) on 3-years contract. I have to frequently restart them to get connection. I seldom get a stable connection.

2. I have observed that generally, Vodacom's network is now poorly performing compared to the peers no matter your location.

3. Vodacom is now non-responsive to queries. I have 2 outstanding account queries where I think I was overcharged, one lodged in February and another one in March. Both of them are still under investigation and no one bothers to provide me with an update.