Poor Service and overcharge even though account was paid

I contacted Vodacom to ask them why my Bill is R100 more than what it should be.

I was advised that the debit order was returned and now they charging me R100. I made the payment on the 25th before my debit order goes off and advised the instore that I need to make payment as you guys have my old banking details.

No one updated my banking details so I called vodacom to advise they need to cancel the debit order on my number as well as on my wife's number because her contract is being debited from my account.

The lady who I spoke to wanted to know nothing about what I had to say and she was adamant that the fees will stand. I asked about the debit order details and she transferred me to the accounts department.

The lady I spoke to in accounts was horrible from the beginning no customer service s****s at all. Right from the start she was aggravated I can't even describe it but that was not customer service to me, I have been in customer service for well over 12 years.

I asked her to remove my old banking details she did so on my account but refused to do it on my wife account even though my wife has stated on previous calls vodacom should deal with me. I even advised the lady that we married in COP and I pay the account from my bank. I cannot believe that she won't remove my banking details from her account. I advised her you won't get paid. I then asked to speak to a manager which conveniently was not available. I was told the manager would call me back, I got a call from vodacom but when I answered the call ended I have not heard from anyone since.

It is pointless having the great coverage etc calling yourself SA best network but your service is ****. Have a listen to the call recording and tell me if that what Vodacom customer service is.