poor service and ongoing billing after contract cancellation

Item: Vodacom
Rating: 1
Author: Nzukiso G

I am beyond frustiated with vodacom's shocking lack of accountability and service. i cancelled my contract with them months ago, yet they continue debiting my every month, this feels like outright exploitation. I have visited vodacom stores, I have spoken to mutliple call centre agents and i have sent a formal complaint to customer care.NOTHING HAS BEEN DONE! i feel ****** and disrespected as a customer. this level of negligence is unacceptable for a company of vodacom's scale. how do you justify taking people's money for services they no longer use-and doing nothing when it is reported?

unless this matter is resolved immediately and i am refunded in full, i will consider taking further actions. ENOUGH is ENOUGH!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

01 Jul 2025, 11:30

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply01 Jul 2025, 11:30

Official

Nzukiso G's updateReviewer Update

28 Jul 2025, 10:21

am extremely disappointed with the ongoing lack of support regarding my issue, which remains unresolved despite repeated follow-ups. An agent previously contacted me and made several promises to resolve the matter — yet, to this day, absolutely nothing has been done.Meanwhile, Vodacom continues to deduct money from my account without providing the service or assistance I was promised. This feels completely unacceptable, and raises serious concerns about how customers are being treated.Is this how Vodacom operates — making promises, failing to deliver, and continuing to bill without accountability?I expect this matter to be escalated immediately and resolved without any further delay. Please provide a detailed response explaining:

Why this issue has not been resolved despite agent contact.
What immediate action Vodacom will take to correct this.

If I do not receive a prompt and meaningful resolution, I will have no choice but to escalate this through regulatory bodies and consider alternative providers.

Nzukiso G's update28 Jul 2025, 10:21

Reviewer Update

Why this issue has not been resolved despite agent contact.
What immediate action Vodacom will take to correct this.

If I do not receive a prompt and meaningful resolution, I will have no choice but to escalate this through regulatory bodies and consider alternative providers.