Poor Service and Offer

<p>I am due to upgrade my contract with Vodacom and upon enquiring about what was on offer was very disappointed and the service I have received thus far has been dreadful. The lady I spoke to asked what time she could call me back and I said 3pm as I knew I would be available to talk to her then. She only called nack at 15h55 and I asked her to call me back in 5 minutes - 4pm. I sat in a car park waiting for her call as I needed to write down some info and didn't want to be driving when she called. After trying 3 times to call the upgrade centre and 3 times being cut off I decided to give up. She finally called me back at 16h30 and went through the specifics of the package. I was very unhappy with what was on offer I don't understand how my husband purchased the same phone a few months ago and it was cheaper! We were discussing the deal when the call cut off. She didn't even try and call me back! It is becoming obvious that perhaps an upgrade with Vodacom is maybe not meant to be - very disappointed! </p>