POOR SERVICE AND NOT KEEPING THEIR END OF THE DEAL

A few weeks back Vodacom had a data deal and I completed the order form and sent all the relevant documents. I received order confirmation number "VODACOMDIREC- ********** ********** 70). I waited for a few weeks for Vodacom to contact me for delivery but nothing happened so I phoned the customer care. I was notified that the deal ended and I could no longer have the deal even though I have confirmation of the order. I asked to speak to her manager and was advised that no one can help because the deal was closed and that it was my fault for not following up earlier. This was not my fault as I did everything I had to do and it was Vodacoms fault not processing my order. This is a breach of contract and had it been the other way Vodacom would have not cancelled the contract if it was confirmed.

Please can I have my confirmed ordered deal activated.

Thanks.