Poor service and not helpfull

I would like to report the ********** service I have received from Vodacom in the last 2 months. <br> <br> I had received a very high data bill from Vodacom in October. When disputing this data bill with Vodacom Customer Care, they had assured me that this will be taken care of and that I will receive feedback as soon as possible. I finally received feedback and all they told me was that was there were data spikes on my line and they were unable to give me more specific details regarding this. <br> <br> After another ticket was logged, they assured me they will get back to me within 14 days. As I expected no one ever got back to me regarding this and the SECOND call that had been logged had been closed without notifying me. <br> <br> Since October, I had logged TWO Calls with the data department and no clear answers had ever been communicated to me. The buck was passed on from department to department. My line has been suspended twice, and yet no once was ever able to assist me correctly or honestly. <br> <br> I had asked the consultants on various occasions if my line would be suspended due to this and they assured me that it would not happen. <br> <br> I hope that Vodacom takes this very seriously