Poor service and not accountable

<p>I have had the displeasure of dealing with Vodacom intensively over the past 5 days trying to sort out a claim for a ****** phone. This has been my experience spoken to Vodacom:You offer poor services and dont make any of your processes easy for us, the consumers, to navigate. Beyond this you make sure that there's very little we can do to hold you accountable. Feeling very frustrated. I had my phone ****** on Friday, after being sent back and forth between different processes I eventually got the necessary paperwork for my claim only to be told my insurance had been mistakenly cancelled by Vodacom and so I would need to pay all of my last years premiums up front. I then did this, again with the burden being on me to prove that my payment had been made despite paying ins store. Your insurance policy department then assured me my account had been reactivated and my claim could be submitted. Being put through to the claims department I was told it was still not active. More back and forth. Eventually sorted more than 72hrs after the incident happened with nearly a full day of work compromised. I then received my new phone and sim swap at your Sandton store where I was made to fee unwelcome due to arriving at 5 15pm on a Monday. Despite the store only closing at 6pm. I gave the necessary documentation and left with my phone and sim card. This morning I find my vodacom calling/sms/data services are not operational and have been deactivated. More calls and still no answers. Very frustrated client </p>