POOR SERVICE AND NON-EXISTENT CUSTOMER CARE

I have been trying to get a hold of Vodacom to make a number paid up since December (early contract cancellation) and still did not get through to "the right department" or anything. I send emails (Reference numbers: *** & ***). I got an email that said: Your query with reference number *** has been closed. THE QUERY WAS NOT SOLVED!! The number is still not paid up or insurance not moved to another number! I AM SICK AND TIRED OF THIS POOR SERVICE!! I cannot wait to pay up my other contract to get rid of this POOR SERVICE and POOR CUSTOMER CARE! This is ridiculous!!