Poor service and no interest to retain loyal customers

I'm absolutely appalled by the service from Vodacom. I have been a contract client for over 8 years and I have phoned the retention's department hoping that they could give me a better deal as I have been a loyal customer. The agents were not helpful and seemed uninterested. It is strange how Vodacom can so easily increase their contract prices yet deliver such poor customer service.

I will definitely spread the message to all my friends about my experience.