Poor Service and No Feedback on Fibre Application

I am extremely disappointed with the service I have received from Vodacom.

I app**** for the fibre Application on 20 January, and up to today, I have not received a router or any communication regarding the status of my application. There has been absolutely no feedback.

When I contacted customer service, I was told that installation cannot be done at my address. This is very confusing because my neighbours are currently using Vodacom fibre without any problems.

The lack of communication and poor service is unacceptable. As a loyal Vodacom customer, I expected much better. This experience has left me frustrated, and it is making me reconsider renewing my other contract with Vodacom.