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Anonymous A
1 reviews | Active since Jun 2021
14 Apr 2022, 06:40
Poor service and no communication
They book a technician to come an assist me days after I have abit had wifi then technician never shows up. No communication whatsoever. And I have had this on and off connectivity for a very long time. I'm fed up now. Cancel the contract and let me move on to someone more reliable. It's a week now without wifi and I'm expected to pay in full. The last time was also a week. If I pay less than the invoice you are so quick to suspend services but when it comes to maintaining service you drag your feet. Please can someone get intouch and cancel the damned contract.
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Replies (2)
Vodacom's replyOfficial
14 Apr 2022, 06:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Apr 2022, 06:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Anonymous A's updateReviewer Update
14 Apr 2022, 08:31Well hopefully its sometime today. I'm sick and tired of this poor service. Same problem time and time again. Then you just cancel the technicians because my signal is back up. So can you f***ing automaticall reschedule them now that the signal is off again. I pay for uncapped yet I get to use my wifi 6 hours out of the whole f***ing day if I'm lucky. Yet you expect full payment. It's now been a week with this. The other time 3 solid days no signal. Yet you could not pick that up and send someone. But you so quick to cancel the technician when you see the signal back up. This is absolute ******* and incompetence at it's best. I would like discount for the times I have to end up recharging data onto pocket routers and cellphones to be able to continue working. This line has been ****ty to say the least since installation. Today I'm just not having it. I'm fed up now and this is the straw that has broken the camel's back.
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Anonymous A's update14 Apr 2022, 08:31
Reviewer Update
Well hopefully its sometime today. I'm sick and tired of this poor service. Same problem time and time again. Then you just cancel the technicians because my signal is back up. So can you f***ing automaticall reschedule them now that the signal is off again. I pay for uncapped yet I get to use my wifi 6 hours out of the whole f***ing day if I'm lucky. Yet you expect full payment. It's now been a week with this. The other time 3 solid days no signal. Yet you could not pick that up and send someone. But you so quick to cancel the technician when you see the signal back up. This is absolute ******* and incompetence at it's best. I would like discount for the times I have to end up recharging data onto pocket routers and cellphones to be able to continue working. This line has been ****ty to say the least since installation. Today I'm just not having it. I'm fed up now and this is the straw that has broken the camel's back.