POOR Service and no after service

Lets start in JUNE 2022- debit order did not go off, I phone the bank no debit order loaded from Vodacom I must phone them so I phone Vodacom, customer care- “sorry account forgot to load the debit order” okay go in to Vodacom to pay, “ o sorry we can not do payment in do to load shedding come back, but first phone Vodacom for payment reference before you come and pay”, phone Vodacom for reference a gentlemen told me, “ mam your account is paid up to date if the debit order don’t go off on the first try they load it again, so you do not have to worry about it is fine” so I got a call reference for call only and left it, went to my Vodacom app, downloaded the statement all said paid, and invoice did not show arrears and I did that every month, so I wanted to do a new contract on black Friday, went to Vodacom, the lady at Vodacom said o sorry you can not do a new contract your account is in arrears, I told her but from when account does go off via debit order, she said Jun account, so I phone Vodacom again, I asked the lady to pull the recording off the gentlemen that told me my account is pain, she told my they don’t really record the callas, I told her, I have all the statement from Vodacom were it is not stated ones that there is an amount outstanding, as well as the screen shots from the app were it stats paid on very invoice, she told me “ o sorry but you can not trust the system of the statement, it is not reliable, she said how will I settle my account I told her I will first do my homework, I want a manager to phone me, before I pay anything, she said it is not Vodacom’s fault it is my bank that did not let them know the last 5 month that June debit order did not go off, I aske her, how can the give the bank the fault can account not see it, it is the bank not them, so she said she will mail me all my statement again an aske a manager to phone me, but to this day no one phoned me, last month the deducted double, still no none phone, or ever even let me know the are deducting double just do, so this morning my debit order went off and one more it was more so I phoned and it was do to a sim swap I did for my daughters phone, but I went In to Vodacom, just asked for as sim, paid R65- no information, an today the deduct R78 for the next 2 years, no one phone on communication, nothing just do, phone and said will mail me the contract but still nothing, so if I can warn any one do not go for Vodacom, there are other service providers with a lot better after service, to Vodacom you are just a number, so I will wait the time period out and cancel all my contracts.