TR
The R

1 reviews | Active since Mar 2017

03 Apr 2020, 19:58

Poor service and network

So it seems to be a life long customer of Vodacom and having contracts with them for years have finally seemed to have met its end.

Why am I saying this...? Well, I have reported poor to almost no signal for a while now and their excuses are they struggling to get space to put up towers... Like they talking to general idiots that do not know towers can simply be upgraded and if not replace the existing one with a new one... where they already have real estate.

Not to speak that on 4G I am running under 1Mbps download and above 2Mbps upload. Funny how that works, perfect for streaming if I were to do that but to download information or stream anything.

Seems Vodacom has reached the part where their pockets are full and being like the rest of the leadership in SA, out to take everything from everyone with no concern or plan of giving anything back in return.

First want to **** their way out of overcharging customers for data by having to say it is due to having better customer services and networks.

Well seems that's a lie since nothing has improved in my area for years except for their ever-improving lies and excuses.

Vodacom USED to be great, now it seems they are a bunch of sharks out to take everything from you, leaving you bone dry ... I feel it is time people see the "New" Vodacom and that it is time to move on.

PS, don't blame this on the theft of batteries, load-shedding or the break-in cables in the ocean... No blame this on the fact that you are clearly *********** in having to adapt to the above-mentioned issues that have been around for years now yet you do nothing but play the same old same SA game... Blame everything and everyone else but yourselves.

You disgust me and are a disgrace having to be one of the greatest to have fallen to the worst.

0
Replies (2)
Vodacom
Vodacom's reply04 Apr 2020, 11:27
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
TR
The R's update07 Apr 2020, 08:46
Reviewer Update
???? I wonder what happened to that consultant that was going to contact me...

Anyways, it is not a consultants problem to fix.
We phone, they report and we know they do their job because we get reference numbers.
No, it is the managers sitting in their offices earning a fat pay each month for doing nothing but shift blame.

We are not dumb uneducated people incapable of thinking for ourselves.
We have learned the norm of things and know you have adopted it by the look of things.

Just goes to proof what I said is true.
So like the norm you have grown *********** in my eyes and believe, well apparently not just mine looking at the various amounts of complaints...

If there is one thing I want you to pay attention to and pay close attention to, everything that has changed in the world started with one person...

Thanks for nothing yet again.