Poor service and network

What a pathetic poor service.

I have been experiencing problem with network since the whole of last year March or April, I was advised that the tower in my Area is overloaded and they will implement a new tower which will be done before end of November. I have waited so patiently with them.

Now the problem still continuing with no solution. I logged a case on 06th May 2025 with case number *** impacted number: ***. I have 24 days waiting for my case to be attended, every week when I call I will be told that they are logging an escalation regarding the pen case.

Vodacom have now decided to block my profile to make any call to them but yet want to debit on my account, what service am i benefit. This is second time dealing with vodacom whenever you would like to cancel the contract because of poor service you will be blocked not even to contact the at all, am so tired with nonsense of incompetence service and the way i am being violated with my right of consumer protection act. I need to do the cancelation of service for the impacted number then I will move to the convenient network provider.

I have now moved to another network provider that covers my Area, I cannot pay two contracts or waiting for your convenient time to assist with the issue that am experiencing. I have been saying that am using this package for work purpose which am fulling working from home and night shift.