TB
Thandukwazi B
1 reviews | Active since Apr 2019
25 May 2022, 16:08
Poor service and misrepresentaion.
Good day, Please note that I have a contract with Vodacom and I have been paying for insurance on my device it also has a guarantee. However, my phone is no longer operational, it can not be charged. and now when I am making the claim and now on one is helping me, the sales online and insurance department are sending me around. I want to cancel everything and Vodacom gets their phone.
Helpful (0)
Replies (8)0
Replies (8)TB
Thandukwazi B's updateReviewer Update
25 May 2022, 16:14Can Vodacom assist with their address so I can send them their device?
TB
Thandukwazi B's update25 May 2022, 16:14
Reviewer Update
Can Vodacom assist with their address so I can send them their device?
Vodacom's replyOfficial
26 May 2022, 08:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 May 2022, 08:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TB
Thandukwazi B's updateReviewer Update
26 May 2022, 14:52the ******** are Vodacom, I am phone dropping the phone, which is not working and the shop people said they will take it in for fixing and the are sure it won't get fixed as is the problem with such phones that is while they have been taken out of the market but Vodacom still playing its clients. they said it will take more than 30 days for them to attend to the phone, so I won't be having a phone for two months and still, I am paying for this contract.
As Vodacom has their device with them I won't be paying for it anymore, I am nullifying the contract as it was entered under misrepresentation, I using this platform to do this as in all the other platforms no one is answering. Please no stop-orders from my accounts.
As Vodacom has their device with them I won't be paying for it anymore, I am nullifying the contract as it was entered under misrepresentation, I using this platform to do this as in all the other platforms no one is answering. Please no stop-orders from my accounts.
TB
Thandukwazi B's update26 May 2022, 14:52
Reviewer Update
the ******** are Vodacom, I am phone dropping the phone, which is not working and the shop people said they will take it in for fixing and the are sure it won't get fixed as is the problem with such phones that is while they have been taken out of the market but Vodacom still playing its clients. they said it will take more than 30 days for them to attend to the phone, so I won't be having a phone for two months and still, I am paying for this contract.
As Vodacom has their device with them I won't be paying for it anymore, I am nullifying the contract as it was entered under misrepresentation, I using this platform to do this as in all the other platforms no one is answering. Please no stop-orders from my accounts.
As Vodacom has their device with them I won't be paying for it anymore, I am nullifying the contract as it was entered under misrepresentation, I using this platform to do this as in all the other platforms no one is answering. Please no stop-orders from my accounts.
TB
Thandukwazi B's updateReviewer Update
27 May 2022, 11:30still no communication
TB
Thandukwazi B's update27 May 2022, 11:30
Reviewer Update
still no communication
TB
Thandukwazi B's updateReviewer Update
27 May 2022, 12:27That update did not reach me and as I am here I don't have a phone to use and you are busy taking money from my account for a phone, airtime and insurance which none of them I have access to, my contact details are ***, I am not sure which number or email did they use to provide that feedback.
So what you are saying its not true.
So what you are saying its not true.
TB
Thandukwazi B's update27 May 2022, 12:27
Reviewer Update
That update did not reach me and as I am here I don't have a phone to use and you are busy taking money from my account for a phone, airtime and insurance which none of them I have access to, my contact details are ***, I am not sure which number or email did they use to provide that feedback.
So what you are saying its not true.
So what you are saying its not true.
TB
Thandukwazi B's updateReviewer Update
07 Jun 2022, 14:13I still don't have a phone
TB
Thandukwazi B's update07 Jun 2022, 14:13
Reviewer Update
I still don't have a phone
TB
Thandukwazi B's updateReviewer Update
09 Jun 2022, 15:48Can anyone at Vodacom tell me where my phone is at, or should I cancel this contract and get another network
TB
Thandukwazi B's update09 Jun 2022, 15:48
Reviewer Update
Can anyone at Vodacom tell me where my phone is at, or should I cancel this contract and get another network
TB
Thandukwazi B's updateReviewer Update
20 Jun 2022, 12:13My phone has been with Vodacom repairs after a software failure, I got the phone today, it is not working and I have been debited my money on this and when I call the Vodacom customers to care asking for being credited for the monies that were deducted and for the phone to be fixed the lady on the call told me that they won't because I took and phone I couldn't use and damaged it, she then refused to give me the reference number and she dropped the phone on me. this is poor customer service and I also feel like I am being ****** of my money. *** is the cellphone number in question.
The number has been suspended and I have not been able to use it or the airtime or data in it.
The number has been suspended and I have not been able to use it or the airtime or data in it.
TB
Thandukwazi B's update20 Jun 2022, 12:13
Reviewer Update
My phone has been with Vodacom repairs after a software failure, I got the phone today, it is not working and I have been debited my money on this and when I call the Vodacom customers to care asking for being credited for the monies that were deducted and for the phone to be fixed the lady on the call told me that they won't because I took and phone I couldn't use and damaged it, she then refused to give me the reference number and she dropped the phone on me. this is poor customer service and I also feel like I am being ****** of my money. *** is the cellphone number in question.
The number has been suspended and I have not been able to use it or the airtime or data in it.
The number has been suspended and I have not been able to use it or the airtime or data in it.