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Nhlakanipho N

1 reviews | Active since Mar 2017

26 Aug 2020, 12:30

Poor Service and Misleading Sales Agents

I had a contract with cellphone contact with Vodacom, which ended in May this year and one of your agents called me to offer me a new cellphone contract which I declined as at the time, I didn't want a new phone. He then offered me a Flex 65 plan for which I will get R65 airtime every month with a like a R10 discount which I accepted. I was told that I would be able to add a device on this contract when I wanted to upgrade. Today I called Vodacom sales and now I am told that I can't add a device on my plan and will need to apply for a new line. Which means that I get another cellphone number that I don't need. Had I been told that if I accept this offer I will not be able to get a device on my plan, I would have not accepted this offer because I knew I was be looking to out the new device within the next 6 months, now I am told I will need to take out a new plan on top of my existing plan if I want a new device. When the sales agent told me that I can add a new device to my existing plan!

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Replies (2)
Vodacom
Vodacom's reply26 Aug 2020, 13:40
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Nhlakanipho N's update02 Sept 2020, 09:37
Reviewer Update
You never tried to make contact me, please tell me the date and time when you tried to make contact? The level of service from Vodacom is pretty pathetic and you always lie when someone makes a complaint and state you "tried to make contact but you were not able too"