Poor Service and Misleading Info after 15years Loyalty.

I have been a loyal vodacom contract customer for the last 15 years and have had the same cell number since. My acc. recently went into arrears and was handed over for collection and my number deactivated.

I was clearly advised by vodacom, the debt collection team and the vodacom accounts team that once my acc. is settled, the number will be converted to a pre-paid number which i can still use.

Now after settling my account in full, i've been pushed from pillar to post to get my number activated. I've been to a branch as advised and called all the different numbers provided, and no one can assist and all i am told is that the number has been deleted and nothing more can be done!!

This is clearly not what i was advised, and after having this number for 15years with all my profiles and accounts linked to it, i find it unacceptable that the only response i receive is sorry we can't help.

I need this number back for multiple reasons, is there anyone at Vodacom that can please look at this matter seriously instead of giving me short generic answers saying "we can't help"

I was not advised to go to Voda World in Midrand as they will assist, Is this even correct advice??

Please urgently advise. Tx