POOR SERVICE and LYING TO GET SALES

I contact the call centre yesterday for an upgrade. The consultant lie . I told her i dont want a phone only data and airtime. When i got home and look at the quote that vodacom send it shows i pay for the handset. I told the agent numerous times i dont want a handset. I cancelled it within minutes. I phoned .more than 10 times to confirm. Today received sms my handset is on its way. I need urgent assistance as i said numerous times i dont want the phone. Why do they lie . I need urgent feedback and confirmation that this has been cancelled