Poor Service and Lack of Feddback

I have a Life Cover with Vodacom on the 17 June 2020 at 12:18 PM i called their call centre to update my banking details, request my policy wording and asky why i had not received my cashback payout which should happen every 2yrs. I do not remember the agent's name who helped however on the 25th payment for my cover did not go off despite being told that my details had been updated and payment will debit. I then called again on the 29 June 2020 and spoke to the same agent who apologised for not having sent me the policy wording, the debit order not going off and not providing feedback for payout, he then said he will schedule a deductionfor the 1st of July which has not happened. on the 6th July i sent an email to '***.' making them aware that my debit order has still not gone off and i am yet to receive feedback from them either.

I am rather dissapointed and worry that should anything happen to me i will not be covered which will leave my dependents in a messy setup. Surely Vodacom can do better than this??? ***