Poor service and lack of customer etiquette

On 13 December 2021 I, Jeremiah Masewawatla, went to a Vodacom shop at East Gate Mall to complain that, after taking a 24 month contract for the supply of data which i use to operate CCTV cameras at my house in Limpopo Province, I am unable to have use of data due to the poor quality of the Vodacom network. This was in spite of a Vodacom communication equipment having been installed at the village. I was assisted by a shop assistant at East Gate Mall to log a call and I was provided with reference number: ***. I was provided with a WhatsApp number for follow up on my query. The line turned out to be useless and unattended. I then sent a complaint to the Office of the Chief Executive Officer on 12 January 2022. A lady named Tebogo Motau responded and gave me reference number: EC-1EYQ-2CUFLP. I was asked to provide the physcial address of the village in Limpopo where the tower was installed. I provided the GPS location and was told that Vodacom cannot locate the tower with the information I provided. On 19 January 2022 I received an email from Pule Lekganyane (Client Liaison Officer). She asked me to provide historical emails dating back to the time when an application was made for the installation of the tower. The emails which I tried to send to Pule kept on bouncing back and Pule gave me her cell number and asked me to send by WhatsApp screen shot of the historical email exchanges. I sent the screen shot by WhatsApp and I received feedback that shows that the messages were read. I was advised that Vodacom was still struggling to establish the locality of the village and the tower. On 23 January 2022 I travelled from Johannesburg to Makgari village in Limpopo Province to take a picture of the tower and any details which could assist Vodacom to know the whereabouts of the tower. I sent the pictures to Pule and she read the messages. I still did not receive any feedback from Pule or any employee at Vodacom regarding my query. On 15 February 2022, at 09:51, I sent an email to Pule to follow up on the WhatsApp address details sent to Pule. I did not receive any reply from Pule. On 24 February 2022, at 08:13, I sent an email to Pule for a progress update. There was no response. On 01 March 2022 I sent another email to Pule. There was still no response. On 02 March 2022, at 10:53, I used the same WhatsApp number which was previously provided to me to call Pule. She asked me to call her the next day. On 03 March 2022, at 09:19 I called Pule and she rudely demanded that I tell her where I got her number from and we were never able to discuss the issue which I was calling about.