Poor Service and Lack of Communication – Vodacom Contract Delivery Issue

I recently took out a contract with Vodacom, and during the process, I clearly informed the agent assisting me that I would not be available to personally receive or sign for the parcel. I explained that I am currently away and unable to receive parcels in person. The agent then advised me to send my sister’s documents so she could be authorized as a third party to receive and sign for the parcel on my behalf.

Last week, RAM attempted to deliver the parcel, but my sister was informed that Vodacom had not communicated any authorization for third-party collection. I immediately contacted Vodacom, and I was assured that the matter had been escalated to RAM to allow my sister to sign for the delivery.

However, the following day, RAM again returned with the parcel and refused to release it. I called Vodacom several times afterward, but received no proper assistance. Yesterday, I received an SMS stating that my parcel had been returned to Vodacom.

Today, I tried to follow up again and asked to speak with Nandile Dabula, the lady who has been assisting me. Unfortunately, every agent I spoke to either transferred me from one department to another or dropped my call altogether. I spent hours on the phone with no resolution and no accountability.

This level of service is extremely disappointing and frustrating. If Vodacom cannot authorize my sister to sign for the parcel as agreed, then I would rather cancel the order entirely. I cannot continue wasting my time calling for days on end over such a simple issue.

Please resolve this matter urgently.