Poor service and lack of communication Vodacom

Please can a agent call me to resolve my online application and service failures.

I took a new contract with Vodacom for the Note 20 Ultra. I was one of the first 200 ppl and qualified for the special.

They sent and email advising approved. The next day I received an SMS to say expect a call.

When ever the call came through, the line was dead. Note I also ported to Vodacom now as well.

So after waiting on email or SMS I tried calling. The customer care options are very limited and tried toby had an issue.

I tried again today. The one of the agents was rude and refused to listen. But have me an email address to send my complaint. The address doesn't work.

Vodacom advised that its service is a distinctive attribute. But so far it's poor.

Your agents expect a customer to available when ever they call. They don't sms or email or if they couldn't get hold of me leave a voicemail?

I would like Vodacom to honour the deal I took on the 8/08/2020.