Poor service and lack of communication 😡

I visited the Vodacom Mall of Africa earlier today to apply for a phone contract, which includes buds as part of the deal. After completing the application, the consultant Lindo, informed me that they do not have the buds in stock but would receive them later today. I explained that I would return after 16:00 once I have finished work. She assured me that stock would arrived by then. Before leaving work, I decided to call the store to confirm if the buds had arrived. Another consultant answered and informed me that the store does not receive stock on Mondays. When I asked to speak to Lindo, I was told she was on lunch and would call me back once she returned. I called again an hour later only to be told that she was busy with another customer, even though I had been waiting for her call. I then requested to at least collect the phone today and pick up the buds tomorrow or another day, as I urgently need the phone. I was put on hold for almost 20 minutes before my airtime ran out. After recharging and calling again, the phone was suddenly dropped, and my subsequent calls went unanswered. This experience has been extremely disappointing and unprofessional. I was not informed in advance that the store did not have the buds in stock,which would have allowed me to decide whether to proceed with the contract or not. The lack of transparency and poor communication wasted my time, money, and effort. I kindly request that this matter be addressed and that appropriate action be taken to prevent such experiences in the future. I would also appreciate feedback on how this situation will be resolved.