TJ
Terry J

1 reviews | Active since Jan 2018

04 Jan 2024, 09:10

POOR SERVICE AND LACK OF COMMUNICATION

Following my complaint, i"m still not satisfied with Vodacom.

I was assured that i will receive the refunds of premiums they collected after i cancelled my contract. I"m paying for called ID on both active numbers but it still hasn't been activated all my calls comes through as private and unknown.

No communication regarding the progress of the above

0
Replies (1)
Vodacom
Vodacom's reply04 Jan 2024, 10:20
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team