Poor Service and Lack of communication

I'm a very frustrated customer at this stage and I don't know what the way forward is now. Please can this be addressed urgently!

I have been trying to sort out this payment allocation since the 1st of June 2020, I have spoken to numerous consultants over the phone and email.

The last thing I was told is that the payment allocation will take about 5 working days to allocate, this was said on the 10th June 2020.

To cut a long story short, I made a card payment on the vodacom app on the 29th May 2020. I have emailed my bank statement to vodacom and I was promised this will be sorted in 5 working days. It's now the 1st July 2020 the R280 is still not allocated.

I'm uneasy about making any payments to Vodacom and at the moment I'm stuck and I don't have a way forward. May someone please allocate my payment and me contact with me, so I can continue paying for my daughters contract please without any problems.