SC
Shweta C
1 reviews | Active since Oct 2021
08 Oct 2021, 16:28
Poor service and lack of appropriate skill set
Pathetic service from vodacom. I’ve tried to cancel my contract from April of this year as it ended in January , I was assure multiple times it was cancelled but I’ve still been debited every month, phoned them today to find out what is happening they said it was put on to a prepaid contract , who authorized this? And why am I still being debited? Your poor communication skills and employee skills need to be reviewed , this is unacceptable
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Vodacom's replyOfficial
09 Oct 2021, 12:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Oct 2021, 12:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Shweta C's updateReviewer Update
26 Oct 2021, 10:07Good day
This is an issue that has been going on for months now , please note you advised a credit will be reflected on 11October it is now the 26 October and I have received no credit , furthermore You handed me to attorneys and I’ve even paid the amount to them without hassle but since it is a fault on your side I would like this to be rectified .
This is absolutely unacceptable how can customers not be in a position to cancel a contract once it is over ?? It is like your’ll are holding us hostage.
Please advise as to what the next steps are I am very disappointed at how this is being handled.
This is an issue that has been going on for months now , please note you advised a credit will be reflected on 11October it is now the 26 October and I have received no credit , furthermore You handed me to attorneys and I’ve even paid the amount to them without hassle but since it is a fault on your side I would like this to be rectified .
This is absolutely unacceptable how can customers not be in a position to cancel a contract once it is over ?? It is like your’ll are holding us hostage.
Please advise as to what the next steps are I am very disappointed at how this is being handled.
SC
Shweta C's update26 Oct 2021, 10:07
Reviewer Update
Good day
This is an issue that has been going on for months now , please note you advised a credit will be reflected on 11October it is now the 26 October and I have received no credit , furthermore You handed me to attorneys and I’ve even paid the amount to them without hassle but since it is a fault on your side I would like this to be rectified .
This is absolutely unacceptable how can customers not be in a position to cancel a contract once it is over ?? It is like your’ll are holding us hostage.
Please advise as to what the next steps are I am very disappointed at how this is being handled.
This is an issue that has been going on for months now , please note you advised a credit will be reflected on 11October it is now the 26 October and I have received no credit , furthermore You handed me to attorneys and I’ve even paid the amount to them without hassle but since it is a fault on your side I would like this to be rectified .
This is absolutely unacceptable how can customers not be in a position to cancel a contract once it is over ?? It is like your’ll are holding us hostage.
Please advise as to what the next steps are I am very disappointed at how this is being handled.