Poor service and lack of accountability

I phoned Vodacom to log a call on Monday as my internet is down. WLAN light is grayed out on my router. The internet light just flashes on the router and i have no internet access. I spoke To Innocentia on Monday and she advised that she will log the call and send me a reference number but she didnt (they must listen to the call recording). On Tuesday when i phoned to follow up, only then it was logged. Im working from home and attend class virtually. This morning i was advised that my call was assigned to a technician and it will take 72 hours to resolve. That neans this week i will have no internet. There is no sense of urgency and the last time this happened it took vodacom 2 full weeks to resolve my query. What kind of nonsense is this. So i must lose my job or have complaints against my name at work and school because of a service provider whom i pay on time every month? I need this resolved today. Failing which, i will write to the executives and all social media platforms. I will not take this abuse from Vodacom.