Poor service and knowledge

Disappointed with the service and situation with Vodacom LTE. Took out a data contract with router in cellucity in gateway. They didn’t check of the router had 5G in my area. I been struggling with poor connection and drops in network since. I contacted the customer service many times over the phone and even went to the Vodacom store and cellucity stores a few time to get assistance. They kept trying different things and telling me I To check my connectivity and see. Months went by with me paying for a service I could not use well and eventually last month an investigation was done. A technician came to my house and submitted a report. The. Next thing I get a call from someone from vodacom stating my contract will be cancelled with no charge as they cannot provide the service and ram courier will be in contact to pick up the router. They pick up the router last week Thursday and till today I don’t have a cancellation letter. I been calling the service centre many times and been getting different stories from different agents. It’s like they don’t all have the same knowledge and protocols for issues. They blame the store. The store blames them and I’m stuck in the middle now without a device or service that I am still being debited for!!!. They say to perform a task and when it’s a performed then there’s always some other issue. Been with them for over 20years and this is how they treat their loyal clients. Very disappointed