Poor service and *******ion.

I must say that I'm very unhappy with how Vodacom deals with a client that's been loyal for years.I have spoken to Nomhle Dlamini on the 6.12.2023 and she gave me a offer for an upgrade.2 days later I called in requesting the upgrade to be canceled I then spoke to Genevieve Naicker which advised it would take 7working days however no reference and confirmation for cancelation was sent to me.

I was at Rosebank branch the 28.12.2023 when I came to realization that there is no cancelation on my profile, I also spoke to Sibongile Baloyi who again insisted I upgrade after advising I'm unhappy with Vodacom and no longer want to be in use of your service.I spoke last to Bridesman Vuyela who advised matter will be escalated on the 28.12.3023. Next I get a contract for a upgrade I canceled 2 days after it was done.

I will not pay for a contract I requested a cancelation for.I will not be forced to be in contract sent to me the 30.12.2023 ..It is clear thay Vodacom has *******ion as everyone is not cancelling the contract. I want a cancelation confirmation and reference sent.Ive got call logs of calling in attended and aswell as unattended ..being put on the line for 9 to close to 11minutes and being sent sms thereafter regarding theres no cancellation confirmed with no ref .I don't not want any form of communication regarding deals and offers cause I have gotten bad experience with u guys not to mention the *****ulent upgrade. I will not give any notice as it's over a month struggling to cancel the contract.