CS
Cheryl S

1 reviews | Active since Jul 2017

18 Aug 2026, 19:03

Poor Service and integrity concerns - Vodacom

Vodacom Fibre service in Meredale is awful with the Vodacom team providing customers with different reasons for the lack of service and their inability to fix the problem. Many are locked in to a contract so Vodacom seems unwilling to fix the poor connection. I will be logging a complaint with the Ombud as now I am paying for additional data on my phone contract yet I'm paying an exorbitant fee for Fibre that is more down than working. It's impacting on remote working, streaming services, access to phone, etc. Do not take out a Vodacom Fibre contract of you are living or working in the area.

0
Replies (1)
Vodacom
Vodacom's reply19 Aug 2026, 08:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team