Poor Service and Incorrect Information given

<p>I app**** for an upgrade contract from prepaid, did the online application form, and when the consultant contacted me to complete the application, I confirmed with them that I need an upgrade from my current prepaid number. This was confirmed.</p> <p> </p> <p>Today, when they confirmed the delivery address for the phone and contract, the consultant told me that this is a new contract and not the upgrade that I requested.</p> <p>I have now been from pillar to post, getting different information from different people.</p> <p>It's amazing how the staff at Vodacom do not know their own processes.</p> <p> </p> <p>I was promised feedback which I have not received. I then have to contact them again.</p> <p>Being a customer of Vodacom for almost 10 years, I find this service appauling.</p> <p> </p> <p>Now apparently my prepaid number have been migrated to a new system which does not allow upgrades from prepaid to contract. How is this my problem as the customers, as I did not request my number to be migrated.</p> <p> </p> <p>Seriously considering moving over to another service provider, as Vodacom is obviously not interested in service delivery and customer service.</p> <p> </p> <p>I'm completely frustrated and still no contract of what I requested.</p>