LB
Lesedi B
1 reviews | Active since Oct 2024
02 Feb 2026, 15:30
Poor service and incorrect data amount
I’m so annoyed with Vodacom. I renewed my data contract last month to 200gigs night data plus 200gigs day data. I went on the Vodapay app to check my data balance. They loaded the wrong data amount. They gave me 40gigs instead but they are charging me double the amount. I’ve been calling Vodacom to try to fix this but they keep on giving me different numbers to call. This is frustrating
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Replies (1)Vodacom's replyOfficial
03 Feb 2026, 07:24 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Feb 2026, 07:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
